Returns & Exchanges
At Grailzee, we stand by the quality of our curated fashion pieces and offer a 30-day return window for items in their original, unworn condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for exchanges or refunds.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Prepare the Package
Securely pack the items in their original packaging, ensuring all designer tags and security seals remain intact and attached.
Ship the Item
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Quality Inspection & Refund
Once our specialists verify the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing