Frequently Asked Questions
Everything you need to know about your next fashion find.
Are all items on Grailzee authentic?
Yes, authenticity is our top priority. Every item undergoes a rigorous multi-point inspection process by our expert team to ensure it is 100% genuine before it is listed.
How long does shipping take?
Orders are typically processed within 1-3 business days. Domestic shipping usually takes 3-7 business days, while international delivery times vary by location.
What is your return policy?
We offer a 14-day return window for most items, provided they are in their original condition with all security tags intact. Please note that some high-value collectors' items may be final sale.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible financing options through Klarna and Affirm.
How do I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
Do you ship internationally?
Yes, Grailzee ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.